We have a 30-day return policy, which means you have 30 days after receiving your item to initiate a return.
To be eligible for a return, and subsequently a full refund, it is essential that you first accept the delivery of the products. Refunds can only be processed once the items are returned to our designated return address, which necessitates initial acceptance of the delivered package. Please note that refusing delivery will not qualify for a refund.
Your item must be sent back in the same condition that you received it, unused, and in its original packaging.
To initiate a return, please reach out to us at info@luxus.lighting. Once your return is approved, we will provide detailed instructions on where and how to send back your package. Please note, returns sent without prior approval will not be accepted. The cost of return shipping is the responsibility of the customer, since we offer free worldwide shipping.
For any queries regarding returns, feel free to contact us at info@creative.lighting.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products) and gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
For any product exchanges, simply contact us at info@luxus.lighting. We're ready to assist you in finding a suitable replacement to meet your needs.
Refunds
Upon receiving and inspecting your returned item, we will inform you about the approval status of your refund. If approved, the refund will be processed back to your original payment method. Kindly note that your bank or credit card company may require additional time to complete the refund process.
